Support
The app cannot find my location.
Go to Settings > HIRKA > Location and choose "While Using the App". Or add a city manually with "Choose city" in the app.
Notifications do not arrive.
Make sure Settings > Notifications > HIRKA is on and that it is not quiet hours (22:00-07:00). In the app check You > Notifications for each type. The 23:00 "Tomorrow is cardigan weather" notification is exempt from quiet hours.
The weather feels too warm or too cool for me.
Change the slider under You > My cold setting. Answering "How did it feel today?" at the end of the day also helps HIRKA learn you.
How do I cancel my subscription?
App Store: Settings > your Apple ID > Subscriptions > HIRKA+. Google Play: Payments & subscriptions > Subscriptions > HIRKA. Deleting your account does not cancel the subscription.
I want to restore my purchase.
In the app go to You > HIRKA+ > Restore purchase. You must be signed in with the same Apple or Google account.
I forgot my password.
Tap "Forgot password" on the sign-in screen. The link in your email lets you set a new password on hirka.app. If the email does not arrive, check your spam folder.
I want to delete my account and data.
Go to You > Account > Delete account. Details: hirka.app/en/delete-account.
The widget or Apple Watch does not update.
Open the app once and set location access to "Always" or "While Using the App", then remove the widget and add it again. Refresh can be delayed in Low Power Mode.
Did not find it?
Write to us, we usually reply within 1-2 business days. Include your app version and device model so we can help faster.
info@hirka.app